Travel Insurance - Frequently Asked Questions
What is Travel Cover for Mashreqbank?
Travel cover is an exclusive annual multi-trip travel insurance product that is offered for Mashreqbank customers. It is underwritten by American Home Assurance Company.
Why should I purchase Travel Cover?
This product will cover you and your family for any unforeseen events during your travel that can at times result in huge expenses. Travel Cover provides benefits such as:
- Coverage for Emergency Medical Expenses resulting from illness or injury during the trip wherein we give you coverage up to US$60,000
- Various Travel Inconvenience Benefits such as baggage loss, missed departure or flight delay.
- It is valid for Schengen Visa requirements
- It is also provides access to a 24 hour Emergency Assistance Helpline.
- It is an Annual Multi Trip Plan which covers you and your family for an unlimited number of trips for the next 365 days.
Our benefits ensure that you and your family can travel with complete peace of mind.
Who can purchase Travel Cover by Mashreqbank?
Any individual with a valid U.A.E. residency and between the ages of 18 and 70 can purchase Travel Cover.
How do I purchase Travel Cover by Mashreqbank?
You can purchase by filling in the request form available here and we will contact you within 2 business days.
Under the Family option, what amount of coverage does my family get?
Your spouse is covered for the same amount that you have chosen for yourself. Your children are covered for 10% of the Insured Person Sum Insured and up to a maximum of $10,000 under Accidental Death.
What do you mean by deductible?
Deductible is amount that is borne by the insured person when claiming. For example, a claim for US$1000 the Insured Person would cover the excess amount of US$100 and the insurer would pay US$900.
When does my coverage start?
The coverage begins subject to collection of premium payment; the insurance applied for shall be effective from the payment effective date.
I did not travel within the year, can I refund the policy?
No. The policy is not cancellable and premium is non refundable. Cancellation can be made only against the automatic renewal of the policy.
Will Mashreq Travel Cover be applicable while I'm flying?
Yes, provided you are flying as a fare-paying passenger and not as a member of the crew.
How many trips can I take in a year or before the expiry of the policy?
There is no restriction on the number of trips. You can take as many trips as you want but coverage is restricted to 45 days for each journey the Insured person takes.
If I misplace my policy, do I need a new policy?
No. If the policy is misplaced; you are still covered for the policy period you purchased. If you would like a replacement copy of the policy, contact American Home Assurance Company's Service Center at +9714 214 3000. You will need either the policy number or the credit card number used to purchase the policy.
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