You can be assured that this is a strictly private messaging forum between you and us. End-to-end encryption means no one else can read our messages, not even WhatsApp.
All it takes to get started is a ‘Hi’ or a ‘Hello’. We will send you a verification code and we can soon get chatting.
It’s easy to talk
Reassuringly secure
We are a verified business account, which means full privacy. Look for our reassuring green badge at the top of every chat window.
Simple & clear communication
This forum is highly intuitive and very interactive. We will understand most conversations and help you all the way, at any time of day
What can you do?
Chat Banking is a 24/7 secure channel that brings you Mashreq’s banking services while you are on the go.
Mashreq WhatsApp is a newly-launched service that can be used for general queries & requests. You can chat with the bank through WhatsApp to perform banking services like request a service, raise a complaint, check latest products and how to apply No personal or confidential information will be disclosed during the process.
Yes, both customers and non-customer can chat with the bank through WhatsApp for performing banking services like product enquiry, applying for product, etc.
The WhatsApp application must be installed on your smartphone.
An active data network or WIFI connection is required.
Yes, all conversations are secure and encrypted. To ensure that you are talking to Mashreq Egypt on WhatsApp, look for the green badge next to Mashreq Bank’s name which confirms that this is a verified business account.
Banking on WhatsApp is simple, safe, secure and accessible 24x7
WhatsApp’s end-to-end encryption ensures that all messages are secured with unique locks and only sender and recipient can read the messages
Your queries can be addressed instantly on a real-time basis as a replacement of branch visits and Customer Care calls
To initiate chat through WhatsApp, send ‘Hi’ to +20224004666 and choose from the displayed options.
If you are a Mashreq Egypt customer using same registered mobile number, you will be asked to enter the authentication code that will be sent to your registered mobile number.
If you are a non-customer a dedicated option will be displayed as per below. Q7
Mashreq Egypt will never ask you to share your personal information or Card/ Account numbers via WhatsApp. Depending on your enquiry, you may be asked to input only the last 4 digits of your Card or Account number.
At WhatsApp, on a chat window type "exit" or type "hi" to redirect you to the main menu.
Should you lose your phone or if it falls in the wrong hands, you might become vulnerable to data theft. We advise you to take additional precautions such as locking your mobile device when not in use and activating your SIM card with a PIN. You could also enable WhatsApp’s 2-step verification for greater security.