Mashreq IVR Payments
Interactive Voice Response (IVR) payments allow merchants to accept customer payments 24/7 through IVR-enabled telephones. Customers pay electronically, with no need for internet.
Relieves staffing issues and reduces incoming call traffic, leading to enhanced customer service.
Supports AVAYA, GENESYS and ALCATEL systems.
Offers customers a safe, secure and convenient experience. No requirement for card details over the phone or visits to the outlet.
How does it work?
Customer calls travel agent to make a booking.
Customer is requested to enter card details using the phone keypad.
Booking is made instantly once payment is made.
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