Customer Care

Our promise is to resolve your queries promptly

We shall revert to your query within the same working day subject to a cut off of 4:00 PM.
In case you are uncontactable, we shall email you on your registered email ID.
We shall try to resolve your query within 2 working days
We shall always inform you in advance in case your query resolution is taking more time and are unable to resolve it within 2 working days.
If you are not satisfied with the response/resolution provided by our Corporate Customer Service team, you can escalate to the next level.
Email:

corporate-csu@mashreq.com

Within UAE:

800-CCSU / 800-2278

Outside UAE:

+971 442 46620

If unsatisified you can escalate

Escalate your queries

Escalationscorporatecsu@mashreq.com

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