Customer Care
Corporate customer? You can access Corporate Customer Care information here

Ways to get help

Inquire about services and products

Provide feedback or suggestions

Raise a complaint

Track the status

'Sign in to Online Banking / Mobile Banking to view your existing queries' so that we can personalize your experience and service you better.

Know your Rights

If you are not satisfied with the resolution provided to you by our bank for your complaint you may pursue external mediation and escalate your complaint to the Central Bank.
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Contact Us

Personal Banking
Calling within UAE: 04 424 4444 Calling from Outside UAE: +971 4 424 4444
Mashreq Private Banking
Calling within UAE: 800 PRIVATE (800-7748283) Calling from Outside UAE: +971 4 4244466
Mashreq Gold
Calling within UAE: 800-4-GOLD [800 44653] Calling from Outside UAE: +971 4 424 4653
Corporate & Investment Banking
Calling within UAE: 800-CCSU (800-2278) Calling from Outside UAE: +971 4 4246620 Mail us at: corporate-csu@mashreq.com
Mashreq Business Banking
Calling within UAE: 04 424 4763 Calling from Outside UAE: +971 4 4244763