Engaging remote tellers

ITMs allow you to conduct transactions and banking services through a remote teller. Technology promotes a highly engaging real time video/audio interaction. Available from 8:00 AM to 7:00 PM.

Remote Teller

Account Enquiries
You can get any Enquiries of your accounts while speaking with Remote teller agent.
Cheque Encashments
Up to 50,000 AED per transaction
Cheque Deposit
Up to 50,000 AED per transaction

Service Request

Account Enquiries
Open your saving account instantly using Mashreq ATM
Get your fixed/unfixed deposit account instantly using Mashreq ATM
Non Mashreq Credit Card Payment
Set your benificiary card details in Mashreq online and pay any Non mashreq card VIA ATM
Apply For Products
Submit your application for Mashreq products. A Mashreq representative will contact you within two business days.
Store your preferred Language ( English or Arabic) 
Configure your Fast Cash ( Choose your preferred denomination )
Configure your receipt preference ( Email or Paper receipt )
Block & Replace Card
Instant card Blocking of your Debit / Credit card and delivery within 48 hours
KYC/CRS update
Update your KYC/CRS details in our system using Mashreq ATMs instantly. 
Mobile Number Update
Update your new mobile number using Mashreq ATMs instant.
Emirates ID
Use your Emirates ID to access all your Accounts.
cheque book
Additional Services
Get mini statements, financial summaries and arrange PIN issuance / change of new Card and to make requests for Cheque Books and Statements.
Make Charity Donations* via cash or an electronic debit from your account with as little as 1 AED to help the underprivilege
Access Mashreq Online Services
Use Mashreq’s ITM to register for Online Banking, retrieve your User ID and reactivate.
EID Registration
Update your Emirates ID details in our system instantly.

Financial Request

All customers welcome. From your debit account or your credit card.
Card-less Cash
Withdraw cash without a card through Mashreq Online or Mobile Banking.
Bulk Cheque Deposit
Deposit Up to 30 cheques in a time at selected branches.
Cheque Deposit
Same day clearance on selected locations.
Money Transfer
International transfer VIA Mashreq ATM is the most reliable and cost- efficient way to quickly send money to your home.
Utility Bill Payments
Instant utility Bill payment for the following: Etisalat, Du, SEWA, DEWA, ADDC, AADC Naqoodi wallet & RTA Salik top up.
Foreign Currency Withdrawal
Use your Mashreq (or locally issued) Debit Card to get your USD, EURO currencies on selected machines.
Credit Card Payment
Pay your credit card bill VIA cash or transfer from your account.
Cash Deposits
Real time cash deposit across all branches and selected offsite locations.

Still got questions?

ITM is an innovative new banking technology that allows you to conduct teller transactions via video conferencing. It looks very similar to ATM, but will do so much more. You have the benefit of a real time, face-to-face conversation with Remote Teller who will walk you through each and every step of your transaction or answer any account question you may have. 
ITM allows us to serve you in a fast, convenient, and personal way. With extended hours to serve you, enjoy the flexibility of coming to the bank when it works best for you. By speaking with a real bank representative, you still get the personal touch and professional service you deserve.
You will experience shorter lines, with live personal assistance while conduction safe and secure transactions.
o You have access to our extended ITM banking hours of 8 a.m. to 10 p.m.
o You can complete typical teller transactions like deposits, withdrawals, transfers, payments and cheque encashments with higher limits than ATMs.
Each time you use an ITM you will be connected with a teller to have a face-to-face conversation as you conduct your transaction. In addition, ITMs allow you to conduct transactions with higher limits than ATMs.
Each time you use an ITM you will be connected with a teller to have a face-to-face conversation as you conduct your transaction. In addition, ITMs allow you to conduct transactions with higher limits than ATMs.
Transaction that can be completed at a teller line can be completed at an ITM. Examples include:
o Cheque Encashing
o Cash withdrawals
o Balance inquiries
o Transfers
o Card Payments
 There are no additional fees of using an ITM.
Yes, your conversations are as private as if you were standing in line inside the bank.

ITM has handsets available. It also provides you the option to adjust the volume on the speakers or plug in your own headset. You can also utilize the chat feature on the screen to type messages.
Yes, you will be asked to scan your ID for identification, and a digital signature will authorize your transaction requests.
Yes, if you prefer to complete an ATM transaction without the assistance of an interactive teller, simply insert your card into the ITM and follow the steps you would take with a typical ATM machine.

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