What does 'impossible' mean to you? Is it something to accept, or to challenge? At Mashreq, the word impossible doesn’t exist, because here, the extraordinary happens every day.
If you’re ready to challenge the norm, we have a place for you in our great workplace.
As a fast-growing company with a visionary roadmap for the future, we are always looking for new talent that can add value to our teams
We foster an open and friendly environment and provide numerous opportunities for the members of our teams to grow – both horizontally and vertically – across a broad spectrum of operations.
MGS is an equal opportunities employer, and we make every effort to provide a simulating work setting that balances challenges with growth, and learning opportunities with fun times. Our operations are directed by a strong leadership team, and Mashreq’s 50-year old vision, mission and values guide the way we conduct ourselves.
Inside our offices, communication and collaboration are the norm, and teams interact with each other regularly – to discuss new ideas, to accept fresh challenges, and to bring tasks to fruition.
All employees are empowered to assume responsibilities early in their career, and there are ample opportunities for new candidates to take on new leadership roles, learn new ways of doing business, and acquire in-depth industry expertise. Our fast pace of growth also requires everyone to constantly upgrade skills and knowledge, and we provide the tools, training and mentoring that are necessary to meet these workplace demands.
If the thought of working in assorted areas of technological innovation motivates you, we may be able to offer you bright prospects.
We are committed to ensure that the compensation and benefits package accorded to all our employees are highly competitive by established industry standards. Besides comprehensive, market-competitive pay and benefits, we also have various plans and programmes that are designed to enhance the work-life balance and foster financial security for the future.
We provide the tools, training and necessary assistance to help all members of our team manage their careers and embark on their personal journeys of continuous learning and constant growth. We also actively encourage everyone to develop themselves, and in the process, help others grow.
We are always interested in motivated graduates and experienced professionals who can help us realise our growth plans. Concurrently, we do our best to ensure that we have the right people, with the right skills, in the right positions
As a result, we look for people who are dependable, are open to different ideas, have a keen sense of interest in learning and developing themselves, and enjoy working together as part of teams.
In return, we will help develop your skills through structured programmes, regular training and on-the-job experiences that will help fulfil your potential – and your ambition.
Be part of a motivated work environment.
At Mashreq, our work culture is inspired by industry best practices and a personal commitment to our job responsibilities. As seen every day through our team of dedicated and diverse employees, our organizational goals are achieved through teamwork, professionalism and a conscientious work ethic.
Our commitment towards employees.
An organization as diverse as Mashreq places great importance on human capital and the development of each and every employee. With a commitment toward staff, employees enjoy the satisfaction and benefits of working in a secure and engaged work environment.
Employee compensation
At Mashreq, we firmly believe that the right compensation structure supports business strategy, aligns with the values of the bank and is a key driver in maintaining employee motivation levels, thereby fuelling performance.
Organisational Development Initiatives at Mashreq
At Mashreq, we value our employees as our greatest resource. We are committed to creating a nurturing and positive environment for our employees where our organisation can thrive and flourish, thereby also allowing employees to maximise their potential and reach both their personal and professional goals.
As an arm of the Human Resources Department, Organisational Development plays a strategic role in organisational change, shaping organisational culture and employee engagement. By offering our employees an opportunity to voice their opinions, concerns and innovative ideas through various forums, and by listening to them, we are working together to make Mashreq an ever-exciting place to work!!
A workplace of beckoning opportunity.
Providing equal opportunities to all employees regardless of age, gender, race, disability and religion, is the cornerstone of our work ethic model. Integrating these international standards, we provide maximum opportunity to every employee in our multicultural and ethnically diverse workplace.
Working towards a social responsibility.
Since its inception, Mashreq has been actively involved in many activities that give back to the community it operates in, playing a vital role in social sustainability.
Acknowledging Mashreq's continuous efforts towards achieving sustainability, the bank received CSR label accreditation by the Dubai Chamber of Commerce not once but four times in 2011, 2012, 2013 and 2014 making it the first and only UAE National Financial Institution to accomplish this.
Broaden your path to a brighter future.
At Mashreq we are committed to continuous learning that allows us to adapt quickly, update and align ourselves with the dynamics of banking industry in a developing world.
With the aim of developing human resources potential and optimising effectiveness, the learning and development arm of Mashreq - Mashreq Learning Systems (MLS) - seeks to foster performance excellence, employee competence and provide leading-edge development solutions through various learning channels:
MLS also gives employee access to courses in relevant subject areas in both basic and advanced levels.
To support the learning and development needs of the employees, MLS has established a learning centre at Dubai Outsource Zone and implemented a state-of-the-art Learning Management System to support learners for e-learning and classroom training.
Apart from the regular formal learning channels, mentoring and coaching initiatives have been institutionalised in the bank along with a strong partnership with world-class organisations to deliver leadership development programmes, which provides us a pipeline of leaders to support our growth.
The overall spectrum of services provided by MLS are as below
Introducing our pool of potential Mawaheb (meaning 'talent' in Arabic) is the face of Talent Management at Mashreq. It is an exclusive High Potential program that seeks to develop tomorrow's leaders today, through providing its members with the opportunity for accelerated growth.
The key role of the program is to:
Customized Development Plans are prepared for each talent pool member. The plans are closely monitored and reviewed on a periodic basis.
Some key benefits available to the Talent Management Pool members are:
At Mashreq, we value our employees as our greatest resource. We are committed to creating a nurturing and positive environment for our employees where our organisation can thrive and flourish, thereby also allowing employees to maximise their potential and reach both their personal and professional goals.
As an arm of the Human Resources Department, Organisational Development plays a strategic role in organisational change, shaping organisational culture and employee engagement. By offering our employees an opportunity to voice their opinions, concerns and innovative ideas through various forums, and by listening to them, we are working together to make Mashreq an ever-exciting place to work!!
1 | Cheque & Payment Centre - Officer | 4 to 6 Yrs | • Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures. • Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service. • Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently. • Maintain and update documents and correspondence record systematically to ensure efficient retrieval. Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards. • Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable. • Attend all inquiries/complaints (internal/external) promptly. Ensure all the clearing and collections account are balanced at the end of day. |
Bangalore |
2 | Manager - Remittances | 10 to 13 Yrs | • The incumbent is responsible to manage the end to end processing of all Cheques / Payroll / Cash Management Services. • This position has to ensure accurate and efficient processing of all inward and outward cheques presented for clearing. • Take immediate decisions on issues that come up given the tight cut-offs from the Central Bank for Clearing. • The position has to ensure the implementation and ongoing management of Image based clearing by providing training and expertise to all areas of the bank including CPC and branches. • The position is responsible for the Post Dated Cheque unit that houses > 1 million instruments. it has to be ensured that all relevant cheques are received, filed and presented on due date. • All (Inward/Outward) customer salaries sent/received from other banks have to be processed by Payroll Unit. • This position is responsible to ensure accurate and efficient processing of Cash Management Products bank wide. • Manage the Regional Processing Center that caters to Clearing / Payroll / Cash Management Services / Cash Pool and Offsite ATM management (for Abu Dhabi). • The position is also responsible for proposing and implementing improvements in the workflow of the Unit. • Staff welfare, work-life balance and training for staff in this unit is the responsibility of this position. |
Bangalore |
3 | Manager Regulatory Control - CPC | 10 to 13 Yrs | • Monitor/Check/Review and Decision making on matters relating to Compliance issues for processing of Inward/Outward payments and cheque payments at CPC as per bank compliance policy, Anti-Money Laundering policy and cases referred through. various focal point of compliance - business groups, and matters raised by Central Bank, Federal Reserve Bank (FRB, USA), Financial Services Authorities (FSA, UK). & OFAC etc. • Scrutinize/accept/release/Reject the OFAC validation queues in Safe Watch Systems for Incoming/ Outgoing messages and cheques payments to safeguard bank interest on compliance and worldwide Anti- Money Laundering policy and avoid risk on worldwide compliance issues. • Support and assistance is provided to the unit members/ focal point of business compliance and Head of CPC towards strategic and planning on various processes and functions. |
Bangalore |
4 | Remittances, Cheque & Payment Centre - Processor | 7 to 10 Yrs | • Extensive knowledge and understanding of General banking/ Cheque payments/ Inward and outward payments and Anti- money laundering environment and regulatory policy of various countries. • Good working knowledge of Swift/Sal e Watch and Mashreq bank processes and systems. • Excellent communication and interpersonal skills. • 7-10 years’ experience in banking operations in managerial positions requiring all round banking skills and technical expertise. • Expertise and specialization in interpreting banking regulations, laws, anti-money laundering regulations, etc. |
Bangalore |
5 | Enterprise Architect | 12 to 15 Yrs | • Excellent information systems understanding with ability to lead root cause analysis and closure. • Ability to manage diverse teams drawing on different skills. • Knowledge of IT strategy and operations. • Comprehensive knowledge of hardware, software, application and systems engineering. • Business and technical experience in the financial services domain. • Excellent project management experience. • 13+ years’ experience in the IT field and financial services. • Strong organisational and presentation capability. |
Bangalore |
6 | Sr. Software Engineer –Postilion/ATM/POS | 4 to 6 Yrs | • Hands-on experience in Development of Acquiring Initiatives - Postilion Switch /ATM downloads /POS • 4 to 6 years of experience • Hands on experience in ATM/POS Simulators • Experience in cards domain/technology. • Excellent analytical and good communication skills are required |
Bangalore |
7 | Sr Software Engineer - Cobol | 3 to 5 Yrs | • 3-5 years of relevant experience in IT with production support experience. • Excellent analytical skills. • Good oral / written communication skills. • Hands-on experience in TANDEM / COBOL/ ENSCRIBE/ SQL. • Technically good in any issuing systems, SELECT • Cards issuing business knowledge & basic understanding on cards acquiring |
Bangalore |
8 | Senior Analyst – Retail Risk Analytics | 2 to 4 Yrs | • At least 2 to 3 years hands on experience in a Retail analytic setup or financial institution • Exposed to marketing or risk modeling and IT systems implementation preferable. • Masters from premium institutes / universities desirable, Bachelors Degree in engineering with and/or MBA, majoring in quantitative finance, optional such as econometrics, economics, statistics or a related field will be desirable. • Excellent computer skills would be a plus (especially Excel, Visual Basic, SAS, SPSS, SQL, and knowledge of other languages appreciated). • Team player, self starter, innovative and highly motivated. |
Bangalore |
9 | Information Risk Officer | 5 to 7 Yrs | • Bachelor Degree in IT or two or more professional certifications as below. • 5-7 years of experience in IT security field- min 3 years of hands on testing and risk assessments • Knowledge of banking environment • Documentation and report writing skills • Professional security certifications such as CISM, CISA, ISO 27001. |
Bangalore |
10 | Manager, Data Warehousing | 10 to 15 Yrs | Core Skills: • Data Warehouse and Business Intelligence expertise in Financial Services • Expertise in 1 ETL Tool + 1 BI/Reporting Tool, preferably with some background in Risk and/or Finance and/or Ops • Knowledge of Big Data Stack and/or Advanced Analytics (ML / NLP / NLG /) a big plus • Knowledge of a Statistical Modeling tool like SAS or R a big plus Additional Skills Desired: • Project Management & People Management • Executive Presence • Strong business orientation, domain knowledge to comprehend user requirements. • 10-15 years development, support and project experience. • Computer Science degree or equivalent. |
Bangalore |
11 | Sr. Analyst - Payments | 5 to 7 Yrs | • Minimum 5 years’ experience and solid knowledge of Asp.NET, C#, VB.net, SQL Server, SSIS, SSRS client server programming, data structures and software development methods, principles and techniques. • Exposure/Expertise on Payment applications/SWIFT apps/ OFAC applications • Functional/domain expertise on payment applications • Ability to review, understand and improve program code and system documentation. • Good verbal and written communication including ability to prepare system documentation. • Ability to interpret solution documentation and identify areas of concern and recommend approach. • Ability to multi-task in a dynamic work environment. • 5-7 years programming and support experience with 2-3 years project work in a relevant domain. • BE/ MS Computer Science degree or equivalent. |
Bangalore |
12 | Module Lead - FCDB | 6 to 10 Yrs | • Solid knowledge of Oracle FCDB, Internet banking. • Good knowledge in Core Java J2EE/JRE with external systems integration like DB/Webservices. • Good knowledge in Web logic web server. • Good knowledge in oracle 11g • Good knowledge in XML XSL and SOAP • Ability to review, understand system documentation. • Good verbal and written communication including ability to prepare system documentation. • Ability to interpret solution documentation and identify areas of concern and recommend approach. • Ability to multi-task in a dynamic work environment. • 6 to 10 years programming and support experience with 1-2 years project work in a relevant domain. • Computer Science degree or equivalent. |
Bangalore |
13 | Manager - Cards | 12 to 15 Yrs | • 12 + years of relevant experience in IT with production & development support experience. • Excellent oral / written communication skills. • Project management skills. • Analytical and negotiation skills. • Leadership qualities. • Thorough cards applications / business knowledge. • Thorough knowledge in various applications in Cards domain for both issuing and acquiring • Thorough knowledge and experience in Credit/Debit Cards Management systems, EFT Switch, ATM/POS, Switch/Merchant Settlement systems, Risk management systems, Loyalty system, and Reconciliation systems. • Various project experience working with Network associations, viz Visa, MasterCard, JCB, Amex, Diners |
Bangalore |
14 | Assistant Manager - Citrix Admin | 7 to 10 Yrs | • 7-10 years of technical administration, Monitoring and support on Windows Servers 2008 /2012, Citrix Xenapp 6.5, Xendesktop 7.12. • High level exposure on Citrix Farms, Terminal license management, Citrix License MGMT. • Should possess good exposure on AppDisk, UPM, Printers, and Thin Client devices. • Should have worked on at least 3 project implementations with 5000+ user support. • Good understanding and configuration knowledge on Netscaler, VDI, Provisioning services, DR drill and VMware Support on 5.5, 6.0 • Fair knowledge on ADS 2008/2012. • Good written and oral Communication skills. • System Support Methodologies/ Service Management/ITIL processes. • Computer Science Degree or equivalent experience. |
Bangalore |
15 | Cloud Architect | 12 to 15 Yrs | • Demonstrate knowledge of cloud architecture and implementation features (OS, multitenancy, virtualization, orchestration, elastic scalability) • Act as a Subject Matter Expert to the organization for Mashreq Bank cloud end-to-end architecture, including Open Stack, Azure, AWS and future providers, networking (SON), provisioning, and management • Experienced at producing multi-tier, high-availability infrastructure architectures in an Enterprise & cloud environment adhering to DR , Business Continuity and availability best practice • Understanding of Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting/delivery models • Experience with application and infrastructure management and monitoring tools • Cloud Networking and Software Defined Networking (SON) skills are added plus • Develop a library of deployable and documented cloud design patterns, based on the Mashreq Bank application/infrastructure portfolio, as a basis for deploying services to the cloud • Demonstrate leadership ability to back decisions with research and the "why," and articulate several options, the pros and cons for each, and a recommendation. • Maintain overall industry knowledge on latest trends, technology, etc. • Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including laaS, PaaS, and other cloud services • Define optimal design patterns and solutions for high availability and disaster recovery for applications • Drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment • Ensure delivered solutions meet/perform to technical and functional/non-functional requirements • Provide technical exertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners • Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk • Provide support and technical governance, expertise related to cloud architectures |
Bangalore |
16 | Sr. Software Engineer - IVR | 4 to 6 Yrs | • Minimum 4 years’ Experience in Respective Application Domain and Support line. • Technical knowledge in Channel applications, workflow applications, RDBMS, Reporting tools, • Knowledge on Banking business and products. • Good business understanding. • Project Management skills • Good analytical / communication / people skills. • Below technical skills required as per respective applications IVR Strong technical knowledge on Avaya IVR and Java (5 years’ experience) Avaya orchestration designer , v6 and above Avaya Experience Portal (AEP) (3 years’ experience) Core Java. Media Processing Platform (MPP/EPM/VPMS) Voice XML SQL Server 2005 and greater. Basic knowledge of Unix and hands on experience. SOAP and Webservices knowledge Statements Core Java (4 years’ experience) Apache Tomcat 6 (4 years’ experience) SOAP and Webservices knowledge. Vendor management for issue resolving. |
Bangalore |
17 | Sr. Manager - Retail Platforms | 15 to 18 Yrs | • To play a critical role in leading a number of agile development teams in implementing Online, Mobile, IVR, iStatement & SMS banking solutions. • Understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail management colleagues and the wider digital product management teams. • Accountable for the end-to-end customer experience of specific Digital products and features. • Define and develop improvement opportunities across customer experience and digitally native capabilities. • Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery and other stakeholders to facilitate improved customer engagement. • Competive assessments: research new technologies and services, assess competitors/new entrants, and review regulations for Digital requirements. • Financial services industry experience (ideally with a large corporate, within retail banking products) and strong understanding of digital business • Global markets experience • Experience with User Led Design, prototyping, working in agile environment • Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management • Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organization • Comfortable with technology including ability to translate business and customer needs to IT requirements • Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc). • Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues • Competent with project planning and reporting • Demonstrates flexibly when addressing shifting or competing priorities • Proven ability to build strong relationships across stakeholder groups • Proven ability to influence large teams with direct leadership authority • Proven ability to manage third parties • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes • Ability to effectively influence and communicate across various business lines and units and at senior levels within the organization. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication • Strong analytical and presentation skills • Energetic, positive attitude and team player • A flexible approach to work and working hours. Willingness to travel |
Bangalore |
If you are interested in achieving high standards of excellence while working with some of the best minds in the industry, we hope to hear from you.
Send us your resume